Our front office handles all billing and statement questions personally. We do not currently host a self-service online billing portal — every payment is processed by our care coordinator with you, so any concerns about your statement can be resolved in real time.
You can pay by phone, in person at our Pasadena office, or by mailing a check to our office address. We accept Visa, Mastercard, American Express, Discover, HSA/FSA cards, and personal checks. If you would like a Good Faith Estimate or an itemized statement before paying, we will provide one.
Call our office and we will walk through every line of your statement with you. Mental health billing can be confusing — especially when group therapy and individual therapy are combined — and we are happy to take the time to explain.
Yes. If your balance is challenging given your circumstances, we can usually arrange a structured monthly payment plan. Reach out before the bill becomes overdue and we will work it out together.
If we are in-network with your plan, we bill insurance directly. If you are out-of-network, we can provide superbills you submit to your insurer for reimbursement. See our insurance page for details.
Federal law requires us to provide self-pay patients with a written estimate of expected costs. If you would like a Good Faith Estimate before starting care, ask our care coordinator and we will prepare one.
Our care coordinator is available seven days a week to answer billing questions, set up payment plans, and provide itemized statements. There is no automated phone tree — you reach a real person.
Our care coordinator can verify your benefits and walk you through likely out-of-pocket costs before you commit to care.