Accessibility Statement

Our commitment

We are committed to providing a website and clinical practice that are accessible to the widest possible audience, including people with visual, auditory, motor, and cognitive disabilities. Accessibility is part of how we believe healthcare should be delivered — and it is an ongoing area of effort, not a finished checklist.

Standards we work toward

Our website is designed with the goal of meeting the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is the standard widely referenced for compliance with the Americans with Disabilities Act (ADA) Title III and Section 508 of the Rehabilitation Act.

Specific accessibility practices on this site include:

• Semantic HTML and heading structure for screen reader navigation;
• ARIA labels on interactive elements;
• Sufficient color contrast for text and UI elements;
• Keyboard-navigable navigation, forms, and dropdowns;
• Descriptive alternative text on images;
• Visible focus indicators on links, buttons, and form controls;
• Responsive design for mobile, tablet, and desktop;
• Reduced-motion support honoring the prefers-reduced-motion browser setting (planned).

Clinical accommodations

Beyond the website, we provide reasonable accommodations to make our clinical care accessible:

• Physical accessibility of our office (elevator, accessible restroom, ADA-accessible suite entry);
• Telehealth options for clients who cannot travel to the office;
• Coordination with sign language interpreters when requested in advance;
• Large-print or alternate-format materials upon request;
• Service animals welcomed in accordance with ADA requirements;
• Flexibility around scheduling, intake paperwork, and communication channels for clients with cognitive, sensory, or psychiatric disabilities.

If you need specific accommodations to receive care, please contact our office before your first appointment so we can prepare.

Known limitations and feedback

Despite our efforts, some content on the site may not yet meet our accessibility goals — particularly older content, third-party embeds (e.g., Google Maps), and PDF documents. We treat any accessibility issue you raise as a priority for review.

How to request accommodations or report issues

If you encounter content on our website that is not accessible, or if you need an accommodation for clinical care, please contact us:

Please include the page or feature you encountered, the issue you experienced, and the type of assistive technology you were using if applicable. We will respond within five business days.

Ongoing effort

We periodically review our site against current accessibility standards and welcome feedback to help us improve. Accessibility is a continuing commitment, and we treat it as part of high-quality clinical care — not as an afterthought.

Scope and dispute resolution

This Accessibility Statement applies to Pasadena Clinical Group and to each of the "Released Parties" defined in Terms & Conditions Section 2, including all employees, clinicians, supervisors, supervisees, trainees, contractors, agents, and business associates. Any dispute arising out of or relating to the accessibility of this website or our services is subject to the stepped dispute-resolution process — informal resolution, mandatory pre-suit mediation, binding individual arbitration, class-action waiver, and jury-trial waiver — set out in our Terms & Conditions Section 11, except for matters that, under California law, may not be subjected to mandatory arbitration without a separate signed agreement, and except for emergency or injunctive relief. Nothing in this Statement waives or limits any non-waivable rights or remedies you have under the Americans with Disabilities Act, Section 508, the California Unruh Civil Rights Act, or other applicable law.